Refund and Return Policy for Aerogridpc

Effective Date: January 6, 2025

Welcome to Aerogridpc. We strive to provide exceptional products and services to our customers. This Refund and Return Policy outlines the conditions under which you may request a return, exchange, or refund for products purchased through our website, aerogridpc.com. By making a purchase, you agree to the terms outlined in this policy.

Company Information

1. Eligibility for Returns

1.1 General Conditions

Products can be returned within 30 days from the date of delivery, provided they meet the following conditions:

  • The product is unused and in its original condition.
  • The product is returned in its original packaging, including any accessories, tags, and documentation.
  • Proof of purchase (order confirmation or receipt) is provided.

1.2 Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized products.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Products damaged due to misuse, neglect, or unauthorized repairs.

2. Return Process

2.1 Initiating a Return

To initiate a return, contact us via email at info@aerogridpc.com with the following information:

  • Order number
  • Reason for return
  • Photos of the product (if damaged or defective)

Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

2.2 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
  • We recommend using a trackable shipping method to ensure the safe return of your item. Aerogridpc is not responsible for items lost during return transit.

3. Refunds

3.1 Refund Approval

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days after approval.

3.2 Refund Methods

Refunds will be issued to the original payment method used during purchase. For purchases made via credit card, the refund may take additional time to appear on your statement, depending on your financial institution.

3.3 Partial Refunds

Partial refunds may be granted in the following cases:

  • The product is not returned in its original condition.
  • Missing accessories, tags, or documentation.

4. Exchanges

We accept exchanges for products of equal or lesser value within the 30-day return window, subject to availability. If the desired product is unavailable, you may choose between store credit or a refund.

5. Damaged or Defective Items

5.1 Reporting Damages

If your item arrives damaged or defective, please contact us within 7 days of delivery. Provide photos of the damaged item and packaging to expedite the process.

5.2 Resolution Options

For damaged or defective items, we offer:

  • Replacement of the product at no additional cost.
  • Full refund, including shipping costs.

6. Cancellations

Orders may be canceled before they are shipped. To request a cancellation, contact us as soon as possible at info@aerogridpc.com. If your order has already been shipped, you will need to initiate a return upon receipt of the product.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out to us:

  • Email: info@aerogridpc.com
  • Phone: (334) 826-6753
  • Address: 1300 Commerce Dr #408, Auburn, Alabama (AL), 36830

We value your satisfaction and will work diligently to resolve any issues. For additional details, visit our website at aerogridpc.com.

Thank you for choosing Aerogridpc for your luxury wristwatch needs!